Every engagement starts with the same goal: turning a reactive reservations or revenue team into a confident, commercially focused one — through coaching, process improvement, and hands-on support. Below are the ways we can work together.
6 Week Programme
Revenue & Reservations Mastery Programme
From £2,800 2 days training per week
Who it's for: Independent hotels whose reservations or revenue team is reactive rather than commercially proactive, and who want a focused, structured reset.
What's included:
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Weekly coaching sessions on site and remote training
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Confidence and communication development
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Commercial awareness training
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Process and workflow improvements
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Real hotel application — working on your own systems and data, not theory
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A final recommendations report with a measurable improvement plan
What success looks like: A team that's shifted from reactive to commercially proactive, with a clear written plan to keep improving after the programme ends.
12 Week Programme
The Confident, Commercial & Consistent Team Programme
£5,500 (2 days training per week
Who it's for: Hotels needing deeper transformation — more advanced coaching, leadership development, or a full process overhaul.
What's included, built around three pillars:
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Confidence & Communication — assertive communication, handling pressure, decision-making, guest-focused conversations, internal collaboration
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Commercial Thinking — pricing logic, forecasting basics, upselling, understanding demand, daily revenue routines
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Consistent Processes — SOPs and workflows, system usage, quality control, response standards, efficiency and organisation
Delivered through onsite/video coaching calls, a full review of your own processes and reporting, and ongoing accountability to reinforce new habits.
What success looks like: A team operating with genuine commercial confidence, backed by SOPs and processes that hold up after the programme ends.
Monthly Coaching Plan
Coaching Retainer
£600 per month
Who it's for: Hotels that have completed a programme (or already have a capable team) and want ongoing support to maintain momentum.
What's included: Two coaching sessions per month, seasonal revenue guidance, and accountability/performance support between sessions.
Fractional Revenue Management
Onsite and Remote options available
£300 per day
Who it's for: Independent and growing hotels that need ongoing strategic revenue leadership — but not a full-time salary. Particularly suited to hotels without a revenue manager, teams still building experience, or those who've completed a programme and want continued oversight.
What's included: Part-time, ongoing revenue leadership tailored to your business — scope and days agreed directly with you.
Additional services
Bespoke Support
01
Revenue Audit
02
Reports Review
A focused review of your current revenue performance, pricing, and forecasting — identifying where opportunities are being missed and where quick wins are available.
An assessment of your existing reporting — checking accuracy, clarity, and whether it's actually giving you (and your team) the insight needed to make good commercial decisions.
03
Process Review
04
Bespoke Training Plan
A review of your day-to-day workflows and SOPs, spotting inefficiencies, gaps, or inconsistencies that are costing your team time or revenue.
A training programme built entirely around your team's specific gaps — whether that's confidence, commercial thinking, systems, or a particular skill you've identified as missing.
Why work with us
With 33 years in hospitality — and over 20 of those spent leading revenue and reservations teams — we understand the real challenges independent hotels face. We combine people development, process improvement, and commercial strategy to create change that lasts, with options for ongoing support and fractional leadership once the initial work is done.
Every hotel is different, which is why no two engagements look exactly the same. We combine hands-on coaching, process improvement, and commercial strategy to build change that lasts well beyond the engagement itself.